El Cid Vacations Club (ECVC) is a Mexican timeshare business with resorts in three popular destinations in Mexico: Mazatlan, Cancun/Riviera Maya and Cozumel. El Cid provides free one-way transportation from the airport to its resorts. The ECVC Cruise Club offers cruises to over 7,000 destinations, while the company’s exchange network also provides access to over 3,900 resorts in 101 countries.
ECVC is part of the El Cid group which includes El Cid Resorts, El Cid Real Estate and Pronatours.
Official website:
http://www.elcidvacationsclub.com/
BBB Rating:
C
Resorts:
| Mazatlán:
|
| El Cid Granada Country Club |
| El Cid Castilla Beach |
| El Cid El Moro Beach |
| El Cid Marina Beach |
|
|
| Cozumel:
|
| El Cid La Ceiba Beach |
|
|
| Riviera Maya
|
| Hotel Marina El Cid Spa & Beach Resort |
Castilla Beach
El Moro Beach
Granada Country Club
Company executives:
| Carlos Berdegué Sacristán Fernando Berdegué Sacristán Juan Carlos López González Curtis Knipe Andrés Gilberto Avilés Bazúa Hector López Trucios Luis G. Laveaga Garcia Cecilia López López Diana Lem Nicolás Santacruz | President and Chief Executive Officer Real Estate and New Projects Managing Director Chief Financial Officer (CFO) Time Share Sales & Marketing Director Resort Sales Resorts Operations Treasurer Financial Controller Technology & Quality Assurance Director Human Resources Director |
Contact numbers:
Monday thru Friday 9:00 am to 6:00 pm PST / Saturday 9:00 am to 3:00 PST
Phone no. 011.52.669.913.3333 ext. 3444/3383/3339
Fax No 011.52.669.916.0665
e-mail cidshares@elcid.com.mx
ECVC Cruise Club
US Residents
Monday thru Friday 9:00 am to 8:00 pm PST / Saturday 9:00 am to 7:00 PST
Toll free 800.827.5291
Mexican Residents
Monday thru Friday 9:00 am to 7:00 pm CST / Saturday 9:00 am to 2:00 pm CST
Phone no. 52.55.3067.1850
ECVC Rewards Program (*available only for US Residents)
e-mail info@vacationrewards.com
Website www.vacationrewardsonline.com
Non ECVC Members
e-mail tc-helpdesk@elcid.com.mx
Loan Fee Collections Department
US Residents
Monday thru Friday 7:30 am to 6:00 pm PST / Saturday 9:00 am to 1:00 PST
Toll free 866-507-1269
e-mail mbr_svcs@resortcom.com
Mexican Residents
Monday thru Friday 9:00 am to 5:00 pm PST / Saturday 9:00 am to 1:00 PST
Phone no. 011.52.669.916.5992
Fax. No 011.52.669.916.7796
e-mail timeshare@elcid.com.mx
Reservations & Vacation Planning
Monday thru Friday 9:00 am to 8:00 pm CST / Saturday 9:00 am to 5:00 CST
e-mail memberservice@elcid.com.mx
US Residents
Toll free 866.552.7320 Option 2
Fax. No 323.395.0515
Canadian Residents
Toll free 866-611-1402 Option 2
Fax No 011.52.55.5283.0899
Mexican Residents
Toll free 01.800.523.4491 Option 2
México City 9138.9162
Fax. No 5283.0899
ECVC Maintenance Fee Collections
Monday thru Friday 9:00 am to 8:00 pm CST / Saturday 9:00 am to 5:00 CST
US Residents
Toll free 866.552.7320 Option 1
Fax. No 323.395.0515
Canadian Residents
Toll free 866-611-1402 Option 1
Fax No 011.52.55.5283.0899
Mexican Residents
Toll free 01.800.523.4491 Option 1
México City 9138.9162
Fax. No 5283.0899
ECVC Owner Relations / Help Desk
Monday thru Friday 9:00 am to 6:00 pm PST / Saturday 9:00 am to 1:00 PST
Toll free from U.S 877.322.1881
Toll free from México 800.667.5801
From Canada 011.52.669.913.3333 ext. 3339/3383/3444
Fax. No 011.52.669.916.0665
e-mail tc-helpdesk@elcid.com.mx